FAQs

Where do you ship from?

We ship from trusted fulfillment partners in the US and internationally. Orders are processed within 1–2 business days.

How long will my order take to arrive?

Delivery times vary depending on the product and destination:

• US delivery: 3–15 business days
• NZ delivery: 3–10 business days
• International delivery: 7–20 business days

You’ll receive tracking details by email once your order ships.

Do you ship to the US?

Yes — the US is one of our main shipping regions.

Can I return or exchange an item?

Yes. We accept returns within 30 days of delivery for unused items in original condition.

What if my item arrives damaged or incorrect?

Email sylvasupplies@gmail.com within 7 days with your order number and photos. We’ll replace or refund the item.

How do I track my order?

You’ll receive a tracking link by email once your order ships. You can also visit our Track Order page.

Do you offer free shipping?

Any free shipping promotions will be clearly displayed on the website or product pages.

Are your products eco-friendly?

We focus on practical, well-made items. When a product is labeled “eco-friendly,” we explain why — no vague claims.

How can I contact you?

Email us anytime at sylvasupplies@gmail.com. We reply within 1–2 business days.